Job Duties & Responsibilities

* ( Preferred )Basic knowledge of Mexican Customs rules and cross border documents (Pedimento / Factura Aduanal / Carta porte / E-manifest )  

•     Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.

•     Provides customer support by responding to questions and concerns regarding customer trips, including no shows, cancellations and missed trips, using email, phone, text.

•     Manages daily service by reviewing route performance and proactively responding to situations that impact customer service.

•     Experience with Microsoft Office Suite of programs to include Word, Excel, PowerPoint, and Outlook.

•     Ability to interact with management personnel, vessel personnel, shipping agents, port authorities and customers.

•     Ability to run project processes from initialization to completion.

•     Ability to take direction and complete routine tasks.

•     Ability to work on call during afterhours and on weekends if necessary. 

To qualify as a Dispatcher, you’ll need.

•     1-2 years’ experience minimum 

•     Good verbal and interpersonal skills in English and Spanish.

•     Problem solving and analytical abilities.

•     Excellent customer service skills

Interested candidates please submit resume to: anna@mexamerica.net